Refund and Returns Policy
WonderTCG
A trading name of Wonderflow Records
Chamber of Commerce (KvK): 98616048
VAT Number: NL868570205B01
Registered Address: Grote Hout- of Koningsweg 12, 1951 GS Velsen-Noord, The Netherlands
Telephone: +31 6 3451 6834
Email: wondertcgeurope@gmail.com
Website: https://wondertcg.store
Effective date: 4 October 2026
1. Introduction
At WonderTCG, we want customers to feel confident when purchasing sealed Pokémon Trading Card Game products from us.
This Refunds & Returns Policy explains your rights when you:
change your mind;
wish to exercise your statutory right of withdrawal;
receive a damaged Product;
receive an incorrect Product;
receive an incomplete Order;
experience a delivery problem; or
cancel an eligible Pre-order.
WonderTCG is a trading name of Wonderflow Records, established in the Netherlands.
This Policy applies to consumer purchases made through:
Nothing in this Policy limits or removes any mandatory consumer rights you may have under Dutch or applicable European consumer law.
2. 14-Day Right of Withdrawal
If you purchase Products from WonderTCG online as a consumer, you generally have the legal right to withdraw from your purchase without giving a reason.
The withdrawal period is 14 days.
For Products, this period normally begins on the day after you, or another person nominated by you other than the carrier, receives the Product.
You must inform us that you wish to withdraw from the purchase before the 14-day withdrawal period expires.
You do not need to provide a reason.
3. How to Request a Return
To exercise your right of withdrawal, please notify WonderTCG using one of the following methods:
Email: wondertcgeurope@gmail.com
Telephone: +31 6 3451 6834
or by using any withdrawal or cancellation function provided on:
You may also send a clear written statement to:
WonderTCG / Wonderflow Records
Grote Hout- of Koningsweg 12
1951 GS Velsen-Noord
The Netherlands
Your return request should preferably include:
your full name;
Order number;
email address used for the Order;
the Product or Products you wish to return; and
the date on which you received the Order.
Providing this information helps us process the return more efficiently.
4. Returning the Product
Once you have informed us that you wish to withdraw from the purchase, you must return the relevant Product within the period required by law.
Products should be returned securely packaged to minimise the risk of damage during transport.
Unless WonderTCG has agreed otherwise, Products should be sent to:
WonderTCG / Wonderflow Records
Grote Hout- of Koningsweg 12
1951 GS Velsen-Noord
The Netherlands
We strongly recommend using a tracked shipping method.
You remain responsible for the return shipment until it reaches WonderTCG unless the return is being arranged by WonderTCG because of a defective, incorrect or damaged Product.
5. Return Shipping Costs
If you are returning a Product because you have changed your mind or exercised your statutory right of withdrawal, you are responsible for the direct cost of returning the Product to WonderTCG.
WonderTCG will normally pay or reimburse reasonable return shipping costs where:
the wrong Product was supplied;
the Product was defective;
the Product was damaged before delivery;
the Product materially failed to conform to the Order; or
WonderTCG has otherwise agreed in writing to cover the cost.
Please contact us before returning a damaged or incorrect Product so that we can provide appropriate instructions.
6. Sealed Pokémon and Trading Card Products
WonderTCG sells new and sealed trading card products.
These may include:
booster packs;
booster boxes;
Elite Trainer Boxes;
collection boxes;
tins;
bundles; and
other factory-sealed Pokémon Trading Card Game products.
The factory-sealed condition of a Product can form a significant part of its commercial and collectible value.
You may inspect a Product only to the extent reasonably necessary to establish its nature, characteristics and functioning.
For sealed trading card Products, opening the manufacturer’s seal, shrink wrap, packs or internal sealed components can go significantly beyond what would normally be necessary to inspect the Product.
7. Opened Sealed Products
Opening a sealed trading card Product does not automatically cancel a statutory right of withdrawal where that right applies.
However, under applicable consumer law, you may be responsible for any reduction in the value of the Product caused by handling it beyond what is reasonably necessary to inspect it.
This is particularly relevant to sealed trading card Products because opening the Product may:
break factory seals;
remove shrink wrapping;
reveal randomised contents;
prevent the Product from being resold as new and sealed;
substantially reduce its collectible value; or
make the Product unsuitable for resale.
As a result, the reduction in value of an opened sealed Product may be substantial.
Depending on the circumstances, this reduction may represent a large proportion of, or potentially the full retail value of, the Product.
To preserve the full return value, we strongly recommend that you do not open or break any factory seal if you may wish to return the Product.
8. Products Returned in Their Original Condition
Where possible, returned Products should be:
unused;
undamaged;
complete;
in their original packaging;
with factory seals intact;
with shrink wrap intact;
with all accessories and inserts included; and
suitably packaged for return shipping.
Original packaging is particularly important for collectible products because the packaging itself may form part of the Product’s value.
A damaged outer shipping carton does not necessarily affect your return rights where the Product itself remains intact.
9. Refunds
When you validly withdraw from an entire Order, WonderTCG will refund:
the purchase price of the returned Products; and
the cost of the least expensive standard delivery method originally offered by WonderTCG,
where required by law.
If you chose a more expensive delivery method than the standard delivery option, we are not required to refund the additional delivery cost unless otherwise required by law.
If you return only part of an Order, the original delivery cost will not normally be refunded.
10. Timing of Refunds
Refunds will be processed within the period required by applicable consumer law.
WonderTCG may withhold reimbursement until:
we have received the returned Product; or
you have provided satisfactory evidence that the Product has been sent back,
whichever occurs first, where legally permitted.
Refunds will normally be issued using the same payment method used for the original purchase.
WonderTCG does not charge a fee simply for processing a lawful refund.
Once a refund has been initiated, the time taken for the amount to appear in your account may depend on your bank, card provider or payment service provider.
11. Diminished Value
If a returned Product has been handled beyond what is reasonably necessary to establish its nature, characteristics and functioning, WonderTCG may make a reasonable deduction from the refund to reflect the reduction in value.
Examples may include:
broken factory seals;
removed shrink wrapping;
opened booster packs;
opened internal packaging;
missing packaging;
damaged boxes;
writing, labels or stickers added to packaging;
missing contents;
handling damage; or
other alterations affecting the Product’s resale value.
Any deduction will be assessed according to the actual condition and resulting reduction in value of the Product.
WonderTCG will not apply deductions simply because a customer exercised their lawful right of withdrawal.
12. Incorrect Products
If you receive a Product different from the Product you ordered, please contact us as soon as reasonably possible.
Please provide:
your Order number;
a description of the issue; and
photographs of the Product and shipping packaging where reasonably possible.
Once confirmed, WonderTCG will provide an appropriate solution.
Depending on the circumstances, this may include:
sending the correct Product;
arranging return of the incorrect Product; or
providing a refund.
Reasonable return costs for an incorrectly supplied Product will be covered by WonderTCG.
13. Products Damaged During Delivery
WonderTCG currently uses DHL for shipping.
For consumer Orders, the risk of accidental loss or damage generally remains with WonderTCG until the Product has been physically received by you or a person nominated by you, other than the carrier.
If your parcel arrives visibly damaged, we strongly recommend:
photographing the parcel before opening it;
photographing the shipping label;
photographing any damaged packaging;
photographing the Product itself; and
contacting WonderTCG as soon as reasonably possible.
Please do not dispose of the shipping packaging until the matter has been resolved, as DHL or WonderTCG may need photographs or other evidence as part of a transport claim.
Failure to report the damage immediately does not automatically remove your statutory rights.
14. Missing Products or Incomplete Orders
If your Order arrives with a Product missing, please contact us as soon as reasonably possible.
Please provide:
your Order number;
details of the missing Product; and
photographs of the parcel and contents where possible.
WonderTCG will investigate the matter and, where appropriate, provide:
the missing Product;
a replacement; or
a refund.
15. Lost DHL Shipments
If DHL tracking indicates a problem or your parcel has not arrived within a reasonable period, please contact WonderTCG.
We may open an investigation with DHL.
We ask that customers allow us a reasonable opportunity to investigate a suspected lost shipment with the carrier.
If the shipment is confirmed lost or we are otherwise legally required to provide a remedy, WonderTCG will provide an appropriate replacement or refund.
Your statutory rights regarding non-delivery remain unaffected.
16. Manufacturer Packaging
Trading card products can occasionally show minor imperfections resulting from manufacturing or transportation, including small marks or minor cosmetic imperfections on external packaging.
A minor cosmetic imperfection does not necessarily mean that a Product is defective.
However, if packaging damage is significant enough that the Product cannot reasonably be considered new, sealed or conforming to the description under which it was sold, please contact WonderTCG.
We will assess the issue in accordance with applicable consumer law.
17. Randomised Contents
Pokémon Trading Card Game products contain randomised contents.
A refund, replacement or complaint cannot normally be based solely on:
not receiving a desired card;
not receiving a rare card;
receiving duplicate cards;
dissatisfaction with the cards pulled;
the market value of the cards being lower than expected; or
the resale value of the contents.
These matters do not by themselves make a correctly supplied sealed Product defective.
WonderTCG cannot guarantee specific card pulls, rarities or monetary value unless expressly stated in writing for a particular Product.
18. Factory Defects Inside Sealed Products
Cards and other items contained within factory-sealed Pokémon Products are packaged by the manufacturer rather than by WonderTCG.
If you discover a manufacturing problem after opening a Product, please contact us with details and photographs.
Your statutory consumer rights remain applicable where a Product genuinely fails to conform to the contract.
Depending on the type of issue, it may also be appropriate to refer a manufacturer-specific production issue to the relevant manufacturer or distributor.
WonderTCG will not refuse a valid statutory conformity claim solely because a manufacturer guarantee may also exist.
19. Pre-order Cancellations
WonderTCG accepts Pre-orders for selected Products.
Unless a Pre-order has already entered the dispatch process, you may request cancellation of the Pre-order before shipment.
Where an eligible Pre-order is cancelled, WonderTCG will refund the amount paid for the cancelled Product.
Once the Product has been dispatched, the normal withdrawal and return rules apply.
20. Pre-order Delays
Release dates for Pokémon and other trading card Products are often determined by manufacturers and distributors.
Dates shown by WonderTCG may therefore be estimates.
If a release is delayed, your Pre-order will normally remain active.
If you no longer wish to wait for a delayed Pre-order, you may contact WonderTCG to request cancellation before dispatch.
Your payment for the cancelled Pre-order will then be refunded.
21. Allocation Reductions
Trading card releases may be subject to distributor or manufacturer allocation.
This means WonderTCG may occasionally receive fewer Products than originally expected.
If WonderTCG cannot fulfil your Pre-order because of an allocation reduction, cancellation or supply shortage, we will:
inform you as soon as reasonably possible; and
refund the amount paid for any Product we cannot supply.
WonderTCG will not substitute a different Product without your agreement.
22. Statutory Guarantee and Conformity
Products purchased from WonderTCG are protected by statutory consumer conformity rights.
A Product must meet the standards that you may reasonably expect based on factors such as:
the Product description;
its condition;
its price;
statements made when it was sold; and
the characteristics normally expected of such a Product.
There is no separate one-year limit imposed by WonderTCG on these statutory rights.
If a Product is genuinely defective or does not conform to the purchase agreement, remedies may include, depending on the circumstances:
replacement;
repair where relevant;
price reduction; or
refund.
Statutory consumer rights take precedence over any voluntary or commercial warranty.
23. Returns Obtained Through Fraud or Abuse
WonderTCG reserves the right to investigate suspected return fraud or abuse.
Examples may include:
returning a different Product from the one supplied;
replacing genuine products with counterfeit products;
deliberately damaging Products;
falsely claiming that Products were missing;
manipulating factory seals;
fraudulent payment disputes; or
repeated abuse of the returns process.
Where there are reasonable grounds to suspect fraud, WonderTCG may request additional evidence and may report suspected unlawful activity to the appropriate payment provider, carrier or authorities where legally appropriate.
Nothing in this section will be used to obstruct a legitimate statutory consumer claim.
24. Chargebacks
If you have a problem with an Order, we strongly encourage you to contact WonderTCG first.
We will make reasonable efforts to resolve legitimate problems directly.
Submitting a payment chargeback does not remove either party’s contractual or legal rights and responsibilities.
Where a chargeback is demonstrably fraudulent or incorrectly submitted, WonderTCG reserves the right to provide relevant Order, delivery and communication information to the payment provider in order to dispute the claim.
25. Exchanges
WonderTCG does not guarantee a general exchange service for unwanted Products.
Where you simply wish to purchase a different Product, the normal procedure is generally to:
exercise your right of withdrawal where applicable;
return the original Product; and
place a new Order.
Where a Product is defective or incorrectly supplied, WonderTCG may offer replacement as an appropriate remedy.
26. European Customers
WonderTCG is established in the Netherlands and sells to consumers within Europe.
This Policy is based primarily on Dutch and European consumer law.
Where mandatory consumer protection rules in your country of residence provide additional rights that cannot legally be excluded, nothing in this Policy is intended to remove those rights.
27. Governing Law
Wonderflow Records and WonderTCG are established in the Netherlands.
This Refunds & Returns Policy and purchases made through WonderTCG are governed primarily by Dutch law.
Where applicable European conflict-of-law rules provide a consumer with mandatory protections in their country of residence, the choice of Dutch law does not remove those mandatory protections.
28. Contact Us
For cancellations, returns, refunds, delivery issues or questions about this Policy, please contact:
WonderTCG
A trading name of Wonderflow Records
Grote Hout- of Koningsweg 12
1951 GS Velsen-Noord
The Netherlands
KvK: 98616048
VAT: NL868570205B01
Telephone: +31 6 3451 6834
Email: wondertcgeurope@gmail.com
Website: https://wondertcg.store
This Refunds & Returns Policy is effective from 4 October 2026.